Work: AIRLINE TALE
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An award should go to the United Airlines gate agent in Denver for being smart and funny, and making her point, when confronted with a passenger who probably deserved to fly as cargo. A crowded United Airlines flight was cancelled due to a mechanical problem. As would have it, the airline left a single customer service agent with the monumental task of rebooking a long line of inconvenienced travelers. Suddenly an angry passenger pushed his way past everyone else in line to the front of the counter. He slapped his ticket down on the counter and said: "I HAVE TO BE ON THIS FLIGHT AND IT HAS TO BE FIRST CLASS!!" The agent replied, "I'm sorry sir. I'll be happy to help you but I've got to help these folks first, then I'm sure we'll be able to work something out." The passenger was unimpressed. He asked loudly, so that the other passengers behind him could hear, "Do you have any idea who I am...??" Without hesitating, the gate agent smiled and grabbed her public address microphone and made the following announcement: "May I have your attention please..." she began, her voice echoing throughout the terminal. "We have a passenger here at the gate WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate 17." With the folks behind him in line laughing hysterically, the man glared at the United agent, gritted his teeth and swore. "(Expletive) YOU..!!!" Without flinching, she smiled and said, "I'm sorry, sir, but you'll have to stand in line for that too." The man retreated as the people in the terminal applauded loudly. Although the flight was cancelled and people were late, they were no longer angry at United. |