Computers: Tech Support
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>> Listed below are excerpts from a Wall Street Journal article by Jim >> Carlton: >> >> An exasperated caller to Dell Computer Tech Support couldn't get her >> new Dell Computer to turn on. After ensuring the computer was plugged >> in, the technician asked her what happened when she pushed the power >> button. Her response, "I pushed and pushed on this foot pedal and >> nothing happens." The "foot pedal" turned out to be the computer's >> mouse. >> >> A Dell technician received a call from a customer who was enraged >> because her computer had told her she was "bad and an >> invalid".The tech explained that the computer's "bad command" and >> "invalid" responses shouldn't be taken personally. >> >> Another customer called Compaq tech support to say her >> brand-new computer wouldn't work. She said she unpacked the unit, >> plugged it in, and sat there for 20 minutes waiting for something to >> happen. When asked what happened when she pressed the power >> switch, she asked "What power switch?" >> >> Compaq is considering changing the command "Press Any Key" to >> "Press Return Key" because of the flood of calls asking where the >> "Any"key is. >> >> AST technical support had a caller complaining that her mouse >> was hard to control with the dust cover on. The cover turned out to >> be the plastic bag the mouse was packaged in. >> >> Another Compaq technician received a call from a man complaining that >> the system wouldn't read word processing files from his old diskettes. >> After trouble-shooting for magnets and heat failed to diagnose the >> problem, it was found that the customer labeled the diskettes then >> rolled them into the typewriter to type the labels. >> >> Another AST customer was asked to send a copy of her defective >> diskettes. A few days later a letter arrived from the customer along >> with Xeroxed copies of the floppies. >> >> A Dell technician advised his customer to put his troubled >> floppy back in the drive and close the door. The customer asked the >> tech to hold on, and was heard putting the phone down, getting up and >> crossing the room to close the door to his room. >> >> Another Dell customer called to say he couldn't get his computer to >> fax anything. After 40 minutes of trouble-shooting, the >> technician discovered the man was trying to fax a piece of paper by >> holding it in front of the monitor screen and hitting the "send" key. >> >> Another Dell customer needed help setting up a new program, so a >> Dell tech referred him to the local Egghead. "Yeah, I got me a couple >> of friends," the customer replied. When told Egghead was a software >> store, the man said, "Oh, I thought you meant for me to find a couple >> of geeks." >> >> Yet another Dell customer called to complain that his keyboard >> no longer worked. He had cleaned it by filling up his tub with soap >> and water and soaking the keyboard for a day, then removing all the >> keys and washing them individually. |